Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Claims Advisor on a full-time permanent basis Culture and Environment Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community. Personality We’re looking for a confident and caring Claims Advisors who thrives on helping others and takes pride in delivering exceptional customer service. You’ll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose you’re looking for. Reward · Monday to Friday 8.30am -5pm · 28 days holiday · Quarterly bonus · Annual Pay Review · Company pension plan · Life Insurance · Medical Cash Plan · Employee Assistance Programme · Induction and E- learning · Annual Flu Vaccination · Eye Test Job Role: · Ensuring that customers feel supported and reassured during their first interaction with clear understanding of next steps. · Ensuring all new claims are correctly entered into the system with complete and accurate information, enabling smooth downstream processes. · Responsible for policy excess payments are collected promptly and securely. · Ensuring customers receive clear, concise information about the claims process and timelines. · Booking first visit appointments ensuring they’re scheduled efficiently, ensuring minimal delay in property assessment. · Maintaining detailed, accurate records of all communications to ensure compliance and transparency. · Escalating queries appropriately to avoid delays or errors · Proactively identifies and resolves issues, contributing to continuous improvement. · Skills and experience · Previous experience in an Insurance Claims role preferred · Excellent communication skills with the ability to deal professionally with customers · Ability to switch between tasks · Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed · Experience of working in a team and supporting colleagues Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Collections Advisor on a full-time permanent basis Culture and Environment You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Alongside this, you’ll have the opportunity to work within a hybrid model, offering flexibility while still benefiting from the support, energy, and connection of the wider team. Personality The ideal candidate will a confident, organised, and resilient professional with strong communication and negotiation skills. You balance empathy with assertiveness, remain calm under pressure, and take ownership of your workload. If you are self-motivated, adaptable, and professional at all times, with a strong focus on delivering excellent customer outcomes while working in line with regulatory requirements, this could be the opportunity for you! Reward Hybrid working, 3 days in the office required 28 days holiday Free parking Employee car scheme, discounted vehicles Pension scheme Private medical insurance Job Role: Managing customer accounts by running aged debt reports and actively working arrears Handling high volumes of inbound and outbound customer calls Monitoring the collections inbox and responding to emails promptly Collecting payments via phone, email, and written correspondence and accurately updating customer records Allocating daily bank payments and maintaining accurate account ledgers Raising and managing credit requests to prevent backlogs Resolving customer queries efficiently, working closely with internal departments when required Maintaining accurate and up-to-date customer account information Identifying and escalating potential risk accounts to senior management Preparing documentation for external agents and managing third-party relationships Supporting bad debt write-offs in line with approval processes and system requirements Ensuring all collections activities comply with company policies, regulatory standards, and Consumer Duty principles Handling sensitive and confidential information appropriately Delivering a high standard of customer service while supporting customers with clear information and available options Skills and experience: Proven experience in a similar role Proficient in Microsoft Office, including Word and Excel Confident decision maker with the ability to take ownership of arrears cases Able to prioritise workloads effectively to meet productivity targets Strong problem-solving skills with a proactive approach Comfortable working independently and effectively as a team Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Sales Support Coordinator on a full-time ongoing temporary basis Culture and Environment You will be working in a friendly and welcoming workplace that’s warm, supportive, and fast-paced. Personality We are seeking a proactive Sales Support Coordinator who thrives in a fast-paced environment, confidently building rapport with customers and colleagues while staying calm under pressure. Reward Monday to Friday 9am – 5:00pm Immediate start Hybrid working (3 days in office) Accrued holiday Free parking A supportive and collaborative team environment Job Role: Responding to and resolving account queries including quoting, ordering, delivering, and rescheduling Answering verbal and written enquiries Managing expectations to customer/brand satisfaction Updating and maintaining records for quoting, contracts and customers Working effectively with colleagues in support functions around the business to maximise customer satisfaction Ensuring adherence to targets, deadlines and procedures Maintaining focus on the needs of the customer with the aim of providing value driven service Initiation and activation of any new contracts Adhering to business regulatory processes and policies Skills and experience: Experience in a similar role Confident in decision making/prioritisation Takes ownership of workload Good communication skills - verbal and written    Click here to apply   Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working on an exclusive basis with an organisation based in Sandwell. This is an excellent opportunity to join an expanding team. This role is ideal for someone with previous experience PA experience who is now looking for part time around family commitments. Culture and Environment Our clients culture are supportive and welcoming, they offer great flexibility to their staff. They offer full training and development including progression opportunities. Along with a qualification. You will have the flexibility to work 25 hours across 5 days, once trained you have the opportunity to work hybrid. Personality You will be highly organised and take pride in keeping tasks and priorities running smoothly. You will be self-motivated and able to use your own initiative, while remaining flexible in adapting to the changing needs of the role. Strong communication skills are essential, as you will liaise confidently and clearly with colleagues and clients. Above all, we are looking for someone approachable and personable, who can build positive working relationships and bring a supportive presence to the team. Reward 25 hours per week, Monday to Friday, Term-Time only £27,226 - £32,080 pro-rata (£16,202-£19,580 based on 25 hours in term time) 5 days leave + all school holidays Flexible/hybrid working Laptop and mobile phone provided Mileage for travel to meetings West Midlands Pension Fund BHSF benefits Job Role Providing effective clerking and administrative support ensuring information is received in a timely manner and that challenges, decisions and follow-up actions are recorded appropriately Implementing, monitoring and reviewing systems for the quality control of the board documentation Working with the Board in relation to forward planning and compliance, ensuring that potential changes in legislation are effectively communicated and any potential impact on the board is understood Providing professional challenge, and intervening where necessary in meetings, to ensure the board is compliant in respect of legislative and procedural issues Building and maintaining professional relationships with the Board, and senior leadership team Skills and experience Senior administrative experience including taking and producing accurate minutes PA experience an advantage Excellent communication and people management skills Knowledge of using a range of ICT packages Must be able to travel to various locations throughout the West Midlands Ability to work flexible hours to meet the needs of the Service (including some evening work) Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Bromsgrove . This is an excellent opportunity to join the team as a Client Services Executive on a full-time permanent basis Culture and Environment Our client fosters a dynamic and professional culture that is both welcoming and empowering. They are committed to delivering exceptional service to their clients while cultivating an environment where employees feel valued, supported, and driven to grow. Innovation, development, and excellence are at the heart of everything they do. Personality We’re looking for a proactive and client-focused professional who thrives in a fast-paced, detail-driven environment. You’ll be someone who takes real pride in delivering an exceptional service experience, building strong relationships, and ensuring clients always feel valued and supported. The ideal candidate is organised, dependable, and confident in managing multiple priorities, with the initiative to see tasks through to completion and the flexibility to adapt as the business evolves. Reward Competitive salary Hybrid working opportunities Contributory pension scheme Medical cash plan scheme Discounts on products and services Annual bonus Christmas party and summer events Additional holiday days for long service 25 days annual leave plus 8 bank holidays Buy and sell an extra 5 days of holiday Gifted birthday holiday day Employee referral bonus scheme  Secure parking Discounted gym access Discounted financial advice Referral schemes Job Role: Acting as the first point of contact for client queries Delivering excellent customer service and maintaining strong relationships with advisers, clients, and support teams Managing client relationships by working with advisers to ensure all client requests are handled efficiently from start to finish Holding regular 1:1 meetings to set workflow priorities, and keeping clients fully informed throughout Liaising with providers and third parties to follow up on client requests, escalating issues when necessary to ensure timely resolution Providing administrative and technical support to advisers Preparing client review and new business packs Completing pre-populated forms, conducting AML checks and fact finds Coordinating with paraplanners Overseeing payment requests Maintaining accurate client records Identifying and implementing process improvements Adhering to internal policies and FCA guidelines Skills and experience: Experience within a Financial Services IFA support role Sound knowledge of a variety of modern platforms Working knowledge of a variety of financial products, including pensions, investments, and protection Experienced using all Microsoft applications, including Word, Excel, Teams and Outlook GCSE level A-C/5-9 in English and Maths Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Bromsgrove. This is an excellent opportunity to join the team supporting Financial Advisors on a full-time permanent basis. Culture and Environment Our client culture is supportive, friendly and welcoming, the team share best practices and have a great working relationships. Often going out as a team socially. The environment is a corporate office space with a modern feel. Personality The team all work exceptionally well together, it’s a friendly, warm and supportive team member that will thrive in this role. This person will be knowledgeable in financial services and be adaptable to change as the business is evolving and growing all of the time. The ability to work to a vision and have a dynamic approach. Reward 23 days holiday including bank holidays, increasing in length of service to 25 days Contributory pension Sick pay probation (4 weeks) Life insurance Virtual doctor and mental health appointments Salary sacrifice Hybrid working with 1-2 days at home (based on experience) Job Role Supporting multiple Financial Advisors at any one time. Obtaining provider information Run Risk Profiler results via FE Analytics Processing New Business following adviser handover Ensuring all compliance documents on file Submission to providers direct or electronically via platform Adding plan and activity for tracking to completion Ensuring client advised of progress throughout this process Administering investments, pensions and protection to include transfers Assisting with research and producing FE Analytics fund switch reports Processing and monitoring switch directly with provider or electronically via platform Preparing supporting performance documentation for client review appointments Preparing review checklist for adviser/client appointments Preparing half yearly valuation reports for issue to client (postal or electronic) Providing Post Review Summary report to client Completing withdrawal instructions on behalf of clients/advisers Skills and experience Demonstrating good customer communication and relationships Team working and collaboration Using systems and processes Demonstrate honesty and integrity Adaptability, enthusiasm, dependability Personal commitment Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Warwick. This is an excellent opportunity to join the team supporting Financial Advisors on a full-time permanent basis. Culture and Environment Our client culture is supportive, friendly and welcoming, the team share best practices and have a great working relationships. Often going out as a team socially. The environment is a corporate office space with a modern feel. Personality The team all work exceptionally well together, it’s a friendly, warm and supportive team member that will thrive in this role. This person will be knowledgeable in financial services and be adaptable to change as the business is evolving and growing all of the time. The ability to work to a vision and have a dynamic approach. Reward 23 days holiday including bank holidays, increasing in length of service to 25 days Contributory pension Sick pay probation (4 weeks) Life insurance Virtual doctor and mental health appointments Salary sacrifice Hybrid working with 1-2 days at home (based on experience) Job Role Supporting multiple Financial Advisors at any one time. Obtaining provider information Run Risk Profiler results via FE Analytics Processing New Business following adviser handover Ensuring all compliance documents on file Submission to providers direct or electronically via platform Adding plan and activity for tracking to completion Ensuring client advised of progress throughout this process Administering investments, pensions and protection to include transfers Assisting with research and producing FE Analytics fund switch reports Processing and monitoring switch directly with provider or electronically via platform Preparing supporting performance documentation for client review appointments Preparing review checklist for adviser/client appointments Preparing half yearly valuation reports for issue to client (postal or electronic) Providing Post Review Summary report to client Completing withdrawal instructions on behalf of clients/advisers Skills and experience Demonstrating good customer communication and relationships Team working and collaboration Using systems and processes Demonstrate honesty and integrity Adaptability, enthusiasm, dependability Personal commitment Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Edgbaston. This is an excellent opportunity to join the team supporting Financial Advisors on a full-time permanent basis. Culture and Environment Our client culture is supportive, friendly and welcoming, the team share best practices and have a great working relationships. Often going out as a team socially. The environment is a corporate office space with a modern feel. Personality The team all work exceptionally well together, it’s a friendly, warm and supportive team member that will thrive in this role. This person will be knowledgeable in financial services and be adaptable to change as the business is evolving and growing all of the time. The ability to work to a vision and have a dynamic approach. Reward 23 days holiday including bank holidays, increasing in length of service to 25 days Contributory pension Sick pay probation (4 weeks) Life insurance Virtual doctor and mental health appointments Salary sacrifice Hybrid working with 1-2 days at home (based on experience) Job Role Supporting multiple Financial Advisors at any one time. Obtaining provider information Run Risk Profiler results via FE Analytics Processing New Business following adviser handover Ensuring all compliance documents on file Submission to providers direct or electronically via platform Adding plan and activity for tracking to completion Ensuring client advised of progress throughout this process Administering investments, pensions and protection to include transfers Assisting with research and producing FE Analytics fund switch reports Processing and monitoring switch directly with provider or electronically via platform Preparing supporting performance documentation for client review appointments Preparing review checklist for adviser/client appointments Preparing half yearly valuation reports for issue to client (postal or electronic) Providing Post Review Summary report to client Completing withdrawal instructions on behalf of clients/advisers Skills and experience Demonstrating good customer communication and relationships Team working and collaboration Using systems and processes Demonstrate honesty and integrity Adaptability, enthusiasm, dependability Personal commitment Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Group IT Manager on a full-time permanent basis Culture and Environment Our client is a progressive and fast-evolving organisation with ambitious growth plans and a clear strategic vision. This opportunity sits within a collaborative and high-performing team environment where leadership, technical expertise and continuous improvement are highly valued. You will play a key role in leading, developing and mentoring a skilled technical team, while also bringing strong hands-on expertise to guide best practice and technical direction. The business is committed to investing in its people, providing structured development and the autonomy for leaders to make a genuine impact. You will be empowered to shape team performance, drive technical standards and contribute strategically to the organisation’s continued growth. The workspace itself reflects the energy and ambition of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment. It is a fantastic space to be part of, where high standards, collaboration and growth go hand in hand. Personality This is an outstanding opportunity for a dynamic and driven leader. The role requires someone who can confidently manage and develop a technical team, align IT strategy with wider business objectives, and contribute meaningfully to the company’s continued growth They are seeking a strong and inspiring leader who not only drives performance and development within their team, but who also remains hands-on when required. You will bring a wealth of technical experience across the Microsoft stack, with the ability to guide best practice, support complex infrastructure challenges and provide technical direction where needed. This is a role for someone who can balance strategic oversight with practical execution, leading from the front while ensuring the technology function continues to evolve in line with business ambitions. Package and benefits Monday to Friday (40hrs a week) Pension              3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare          All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Leading and mentoring a team of 3rd Line Engineers and Helpdesk staff Acting as an engaged and visible leader across all locations. Collaborating with departments to understand IT needs and deliver proactive solutions Participating in management meetings, contributing IT expertise to support business goals Overseeing daily IT operations including server hardware, software, and network infrastructure Managing installation, upgrades, and maintenance of technology systems Leading procurement and implementation of hardware/software Ensuring optimal system performance through testing and troubleshooting Managing resilient WAN infrastructure across all sites. Proactively identifying and addressing vulnerabilities to ensure compliance Developing and maintaining disaster recovery and backup procedures Evaluating technology risks and implement mitigation strategies Conducting regular testing of DR and BCP plans Leading large-scale infrastructure projects (deployments, upgrades, migrations). Aligning infrastructure plans with organisational roadmaps in collaboration with the MIS team Developing project plans, allocate resources, and ensure timely delivery within budget Recommending and implementing innovations to enhance IT operations Aligning infrastructure with long-term business goals Skills and experience: Previous experience of managing and leading and team A strong understanding of Microsoft stack to include; Microsoft: Windows Server (2012–2025), Exchange Online, Azure AD, Intune, Office 365, Windows 10/11 Proven leadership and team-building capabilities Excellent communication and stakeholder engagement skills Exceptional time management and multitasking abilities Click here to apply Please note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.