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Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Collections Specialist on a full-time permanent basis Culture and Environment You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Personality We’re looking for someone who thrives under pressure, enjoys hitting and exceeding targets, and brings a dynamic, driven energy to the team. This is an opportunity for someone who wants to step into a senior position where they can both deliver results and support others to succeed. Reward Quarterly bonus up to £4K per year 28 days holiday Pension scheme Competitive bonus scheme Job Role: Manage a portfolio of B2B accounts in arrears, typically ranging from £1,000–£20,000 Proactively contact clients via phone, email, and written communication to recover outstanding balances Negotiate payment plans and resolutions in line with company policies Work towards and consistently achieve 90% collection within 30 days Assess customer circumstances and apply appropriate collection strategies Maintain accurate and up-to-date records of all interactions and agreements Escalate complex or high-risk cases where necessary Ensure all activity is compliant with relevant regulations and internal procedures · Contribute to a high-performance, target-driven team environment Skills and experience: Proven experience in a collections or credit control role, ideally within financial services or B2B lending Demonstrated ability to work in a fast-paced, target-driven environment Strong negotiation and influencing skills Resilient, confident, and able to handle challenging conversations professionally Highly motivated with a results-driven mindset Excellent communication skills, both written and verbal Strong attention to detail and organisational skills A high-energy, proactive approach with the ability to manage workload effectively Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is proud to be working in partnership with a prestigious global organisation based in Birmingham. This is an incredible opportunity for ambitious and customer-focused individuals looking to launch a long-term corporate career within a highly respected business. This role is perfect for graduates or individuals from retail, hospitality or customer-facing backgrounds who are passionate about delivering an exceptional customer experience and genuinely enjoy helping people. The initial contract is temporary for 12 months, however there is a strong opportunity for this position to become permanent with excellent long-term career progression available. Culture and Environment Our client offers a professional yet supportive culture where people are encouraged to grow, develop and thrive. The offices are modern, vibrant and prestigious, with state-of-the-art facilities and luxury-style breakout spaces that create an inspiring working environment. This is an organisation that truly values individuals who go above and beyond, take pride in their work and consistently deliver a world-class service experience. Personality We are looking for positive, personable and driven individuals who naturally build rapport and genuinely care about helping customers. You will thrive in a fast-paced environment and enjoy being part of a collaborative and high-performing team. This opportunity would suit someone looking to transition from hospitality or retail into a professional corporate environment, where attitude, work ethic and customer service excellence are highly valued. Reward £13.00 per hour – overtime paid over 35 hours at £19.50 per hour 35 hours Monday - Friday Weekly rotating shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm and 12pm – 8pm Late shifts can be worked remotely if preferred Hybrid working – 3 days office / 2 days home Accrued holiday pay Outstanding modern working environment Genuine opportunity to secure a permanent position Excellent career progression and development opportunities Duties & Responsibilities Resolving customer queries via phone, email and webchat Delivering a professional and exceptional customer experience at all times Updating customer accounts accurately and efficiently Escalating queries in line with business procedures Identifying any risks or issues relating to customer information Working towards both individual and team KPI’s Supporting projects and initiatives focused on continuous improvement and service excellence Skills and Experience Passion for delivering exceptional customer service Excellent written and verbal communication skills Strong interpersonal skills with the ability to build rapport naturally Positive attitude with a willingness to learn and develop Previous experience within hospitality, retail or customer-facing environments would be advantageous Ability to work effectively within a fast-paced team environment Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in West Bromwich. This is an excellent opportunity to join the team as a AG/CAD Designer on a full-time permanent basis Culture and Environment You'll be joining a forward-thinking manufacturing business that prides itself on innovation, collaboration and delivering high-quality packaging solutions. The team works closely together to find the best outcome for every customer, encouraging fresh ideas, problem-solving and continuous improvement. With a strong customer focus and investment in quality and design, it's an environment where your ideas are valued and your contribution genuinely makes a difference. Personality We're looking for someone who enjoys solving problems and thinking creatively. You'll be naturally organised, confident communicating with customers, and able to balance technical accuracy with innovative design ideas. You'll be someone who takes pride in producing high-quality work, enjoys working collaboratively, but is equally comfortable managing your own workload and using your initiative. A keen eye for detail and a passion for creating packaging solutions that meet both customer needs and manufacturing requirements will help you thrive in this role. Reward Pension scheme 20 days' annual leave plus Bank Holidays Free on-site parking Monday-Friday working hours (8:00am-5:00pm) Opportunity to join a well-established and growing business with a strong reputation in the packaging industry Job Role: Designing bespoke corrugated packaging solutions using AG/CAD software Producing accurate drawings and specifications based on customer requirements Developing innovative packaging concepts tailored to individual customer needs Liaising directly with customers to gather design briefs and provide technical advice Creating prototypes and refining designs where required Ensuring designs are commercially viable, functional and manufacturable Working closely with internal departments to support production requirements Managing multiple projects while maintaining excellent attention to detail Skills and experience: Previous experience using AG/CAD software within the packaging industry Experience in the manufacturing industry would be considered Experience designing corrugated or bespoke packaging solutions Strong understanding of packaging design and manufacturing processes Excellent attention to detail and accuracy Ability to interpret customer briefs and translate them into practical designs Confident communicating with customers and providing design recommendations Strong organisational and time management skills Able to manage multiple projects and prioritise workloads Self-motivated with the ability to work independently and as part of a team Proficient in Microsoft Office Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an progressive organisation based in Birmingham who are looking for multiple Telemarketing Advisors to start immediately. This is an excellent opportunity to join the team as a Telemarketing Advisor on a full-time temporary basis with a strong possibility of going permanent. Culture and Environment The company fosters a supportive and collaborative work environment where employees are valued and encouraged to thrive. With a strong focus on professional development and teamwork, the culture promotes continuous learning, mutual support, and clear opportunities for career progression. Personality We are in search of confident and professional individuals who can build strong B2B relationships. You will play a crucial role in liaising with potential business clients in order to close deals. You will be confident on the telephone, have strong relationship building skills with the ability to objection handle. Reward Immediate start Hybrid working Comprehensive training and professional development programs Opportunities for career advancement within our growing company A supportive and collaborative team environment Job Role: Conducting outbound calls and emails to generate interest among B2B clients Qualifying leads by understanding their business needs Building and maintaining long-term relationships with prospective clients to facilitate sales opportunities Scheduling appointments and meetings for sales teams with qualified leads Accurately documenting and tracking all sales activities in CRM system Collaborating with internal teams to develop strategies for effective lead generation and conversion Staying informed about industry trends and provide feedback to refine sales processes and approaches Skills and experience: Previous outbound calling experience Strong communication and interpersonal skills Ability to engage and persuade potential clients Ability to understand and articulate the value of our clients’ offerings effectively Proficiency in using CRM software and other sales tools. Self-motivated, goal-oriented, and able to work independently Strong organisational and time management skills Ability to adapt to diverse industries and client requirements Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham. This role would suit an individual with experience working in the professional market. This role will require the successful candidate to speak German. This opportunity is initially a 12 Month contract with the opportunity of securing a permanent job role. Culture and Environment Our clients culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space. Personality It’s a professional, articulate yet, warm and friendly individuals who will thrive in this role, candidates who can work in an incredibly fast-paced environment with ease and have the personality to manage multiple stakeholders. You will have worked in the corporate professional services space in a similar role. Reward Monday – Friday, 8am – 5pm or 9am – 6pm with 1 hour lunch break Immaculate contemporary working space in city centre location Heavily invested training and supportive culture £18.00p/h time and half after 40 hours worked each week Paid at £27.00 per hour Opportunity to secure a permanent contract Duties & Responsibilities Processing travel and entertainment expense reports timely and accurately; ensuring compliance with expense guidelines Processing a high volume of invoices Effectively managing a high volume of phone calls. Place, receive, screen and route calls as needed Taking detailed and accurate messages Coordinating meetings and conference calls Coordinating travel including flights, visa applications, car transfers, hotel reservations, cash advances and preparing itineraries Interacting with colleagues in a professional and effective manner Fostering a team-oriented environment providing support and sharing responsibility with other members of the phone group Skills and experience Bilingual German and English speaking Excellent communication skills in person, on the phone and by email High attention to detail and strong technical skills Good judgment, independent thinker and resourceful Ability to work well under pressure, prioritise and handle multiple tasks efficiently and effectively Good knowledge of general bsiness and corporate cultures, team player Strong proficiency in MS Outlook, Word, Excel, PowerPoint Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Collections Advisor. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it, and the team is hardworking. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard, and it will pay off. Creating a positive first impression is essential, and wanting to do a good job. This opportunity would suit someone who is driven, proactive and resilient. Reward Monthly commission average £1,000 / £1,500 per month Full training provided 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm) Gifted birthday holiday day Free parking Full office-based Buy and sell up to 5 extra days holiday 20 days holiday plus bank holidays Up to 2 paid volunteering days a year Death in service benefit x2 annual salary Health and medical support Discounted gym memberships Fruit delivered daily to the office Job Role: Making calls to business customers to discuss outstanding debt Collecting debt on behalf of organisations Sending emails and correspondence Building customer rapport Updating and maintaining the database Skills and experience: Previous experience in a similar role or transferable skills in retail, hospitality Excellent communication and negotiation skills Confident and effective time management Good problem-solving, communication, and organisational skills Balance empathy with assertiveness Possess a positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an organisation based in Tamworth. This is an excellent opportunity to join an expanding team as a Customer Agent on a part-time basis. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard and it will pay off. Creating a positive first impression is essential and wanting to do a good job. Experience In a telephone based customer service role is required. If this personality resonates with you, get in touch as this could be the next career step in your journey. This is ideal for a parent looking to work school hours. Must be hard working, resilient and proactive. Reward · Uncapped commission · Full training provided · £25,000 basic + monthly commission (pro-rota) · 10am – 2.30pm Monday to Friday · Flexible hours, 5 days a week · Gifted birthday holiday day · Free parking Job Role · Making calls to business customers to discuss outstanding debt · Collecting debt on behalf of organisations · Sending emails and correspondence · Building customer rapport · Updating and maintaining the database Skills and experience · Customer Service experience · Confident communicator · Excellent interpersonal skills · Ability to build rapport with others · Comfortable to speak to people about sensitive subjects Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Project Manager on a full-time permanent basis Culture and Environment Join a fast-paced and expanding Project Management Office (PMO) within a thriving organisation. Our client is committed to helping you succeed, providing thorough training and the resources you need to perform at your best. You’ll enjoy working in a modern, design-led office space that’s as inspiring as it is functional — a workplace that truly stands out. If you're looking for an opportunity to grow in a forward-thinking environment that values its people, we want to hear from you. Personality This is a pivotal role responsible for the successful planning, coordination, and delivery of key projects that are integral to ongoing business growth and transformation. The successful candidate will take ownership of project activities across a range of strategic initiatives, as well as critical internal projects aimed at enhancing operational efficiency. We're looking for someone who thrives in a dynamic, evolving environment, excels in stakeholder communication, and has a proven track record of delivering end-to-end projects across diverse business areas. This is an excellent opportunity for a Project Manager ready to make a real impact in a collaborative and forward-thinking setting. Package and benefits Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 24 days holiday plus 8 statutory bank holidays After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Supporting the planning, scheduling, and delivery of projects to ensure objectives, timelines, and budgets are met Monitoring project progress, identify risks and issues, and implement corrective actions where required Producing and maintaining project documentation, including business cases, project plans, status reports, and meeting minutes. Coordinating and communicating effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Tracking project resources, costs, and key performance metrics, providing accurate reporting and updates Supporting risk, issue, and change management processes, escalating matters appropriately when required Contributing to the continuous improvement of PMO standards, processes, and best practices Managing multiple projects and priorities simultaneously within a fast-paced business environment Skills and experience: Proven experience in project management (minimum of 3 years) Strong organisational and project-planning abilities Prince 2 Certification Excellent communication and stakeholder management skills Ability to independently manage tasks and small project phases Experience creating detailed project documentation (project plans, business cases, reports, etc.) Proficiency with project management software Excellent telephone manner and client facing experience Knowledge and experience of Microsoft Office 365 Quick learner who can learn new technologies. Excellent written and verbal communication A basic understanding of security and data privacy principles Experience in ERP or WMS platforms preferred not essential Prior experience working in multi-site or cross-functional project teams Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Culture and Environment Our client fosters a dynamic and professional culture that is both welcoming and empowering. They are committed to delivering exceptional service to their clients while cultivating an environment where employees feel valued, supported, and driven to grow. Innovation, development, and excellence are at the heart of everything they do. Personality We’re looking for a proactive and highly organised professional who thrives in a fast-paced, detail-oriented environment. This opportunity would suit someone with strong administrative experience gained within Financial Services, Insurance, Investment Banking, Wealth Management, or a similar regulated sector. You’ll take pride in delivering an exceptional client experience, building strong relationships, and ensuring administration is completed accurately and efficiently. With excellent attention to detail and strong communication skills, you’ll be confident managing multiple priorities while providing first-class support to both clients and colleagues. Experience within an Independent Financial Advice environment would be advantageous but is not essential, as full training can be provided for the right individual with a strong administrative background and a genuine interest in financial services. Reward · Competitive salary · Hybrid working opportunities · Contributory pension scheme · Medical cash plan scheme · Discounts on products and services · Annual bonus · Christmas party and summer events · Additional holiday days for long service · 25 days annual leave plus 8 bank holidays · Buy and sell an extra 5 days of holiday · Gifted birthday holiday day · Employee referral bonus scheme · Secure parking · Discounted gym access · Discounted financial advice · Referral schemes Job Role: · Acting as the first point of contact for client queries · Delivering excellent customer service and maintaining strong relationships with advisers, clients, and support teams · Managing client relationships by working with advisers to ensure all client requests are handled efficiently from start to finish · Holding regular 1:1 meetings to set workflow priorities, and keeping clients fully informed throughout · Liaising with providers and third parties to follow up on client requests, escalating issues when necessary to ensure timely resolution · Providing administrative and technical support to advisers · Preparing client review and new business packs · Completing pre-populated forms, conducting AML checks and fact finds · Coordinating with paraplanners · Overseeing payment requests · Maintaining accurate client records · Identifying and implementing process improvements · Adhering to internal policies and FCA guidelines · Skills and experience: · Previous administration experience gained within Financial Services, Insurance, or Investment Banking · Working knowledge of a variety of financial products, including pensions, investments, and protection preferred · Strong systems knowledge, including using all Microsoft applications, including Word, Excel, Teams and Outlook Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Complaints Advisor on a full-time permanent basis Culture and Environment You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The complaints team is passionate about the customer journey and works collaboratively to ensure every customer feels heard, supported, and valued. You’ll be surrounded by a team that genuinely cares about doing the right thing and takes pride in delivering positive outcomes, even in challenging situations. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Alongside this, you’ll have the opportunity to work within a hybrid model, offering flexibility while still benefiting from the support, energy, and connection of the wider team. Personality We’re looking for a Complaints Advisor who is passionate about delivering fair, empathetic, and efficient complaint resolutions. With excellent communication skills, you’ll work effectively with customers, internal teams, and third parties to resolve issues promptly and professionally. Organised, adaptable, and calm under pressure, you’ll play a key role in maintaining high standards of customer care and contributing to continuous improvement across the customer journey. Reward Hybrid working 2 days working from home 3 days in the office 28 days holiday Free parking Employee car scheme Private Medical Insurance Job Role: Handling verbal and written customer complaints Investigating complaints thoroughly, identifying risks, and escalating issues when needed Applying knowledge of relevant regulations Working with internal teams and third parties to resolve issues Understanding finance products and explaining outcomes clearly to customers Making fair decisions on complaint outcomes Communicating professionally and clearly in all written and verbal correspondence Managing customer data requests in line with GDPR requirements Recording and tracking complaints accurately Managing a busy caseload and meeting regulated response times Identifying complaint trends and supporting continuous improvement Sharing customer insights and suggesting improvements to processes or services Supporting and guiding new team members when required Providing regular updates to management on workload and complaint status Contributing to team targets and business projects that improve the customer journey Skills and experience: Previous experience in a customer service role is essential Experience in complaints handling Strong customer focus with a genuine desire to resolve issues positively Excellent verbal and written communication skills Confident in making decisions and managing competing priorities Skilled in negotiation and handling objections calmly and effectively High attention to detail and accuracy Organised, with the ability to work under pressure and meet deadlines Adaptable and open to change in a dynamic business environment Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Senior PR Executive on a full-time permanent basis Culture and Environment Step into an energetic and inclusive environment where ideas flow, creativity thrives, and teamwork drives success. Our client’s Media Department is a hub of innovation, dedicated to fostering your growth and ensuring you have the training and resources to shine in your role. If you're passionate about making an impact in a fast-paced, creative industry, this is your opportunity to join a team that’s redefining the market. Personality Are you a well-organised, reliable, and driven individual with a passion for communications and media? Our client is looking for a Senior Media Relations Executive to lead the development of their group’s communications strategy and enhancing their presence across industry media platforms. This is a fantastic opportunity for a motivated individual to make a significant impact within a forward-thinking and innovative organisation. Reward · Monday to Friday, 35.7hrs per week · 23 days holiday increasing up to 25 with length of service · Auto Enrolment Pension Scheme · Employee assistance program · Health Care cash plan · Free onsite parking · Incredible core company values Job Role: · Leading the development and implementation of proactive and reactive media relations plans aligning with the group-wide strategic marketing objectives · Overseeing reputation management activities, including reputational risk monitoring and crisis-response planning · Providing guidance on media positioning, messaging, and emerging issues when needed · Producing and overseeing high-quality content for trade media in the electrotechnical industry, including thought-leadership articles, technical features, product releases, business updates, case studies, web stories, and award submissions · Acting as editorial lead, ensuring accuracy, clarity, and alignment with brand tone of voice · Identifying compelling stories from across the business and shape them into publishable media assets · Building and maintaining strong relationships with key journalists, editors, and industry publications · Leading the pitching process to secure impactful high-value coverage across trade and digital media · Maintaining and developing media lists, ensuring targeted outreach and effective segmentation · Managing the press office function, ensuring timely, accurate responses to media inquiries · Escalating sensitive issues appropriately and coordinate cross-departmental responses · Monitoring media coverage and competitor activity, providing regular insights and recommendations · Leading monthly planning meetings to align PR activity with business priorities · Working closely with internal teams to ensure consistent messaging across all channels · Supporting with proofreading and supplying copy for company literature, website content, and other collateral when necessary · Identifying opportunities to publish positive, brand-enhancing content across industry platforms · Ensuring all external communications adhere to brand, campaign, and tone-of-voice guidelines · Staying informed about industry trends, regulatory changes, and media developments to inform PR strategy Skills and experience: · Significant experience of working in a media relations role · Demonstrate a proficiency in copywriting with proven ability to produce quality content with a focus on products and feature material within trade media · Well organised, reliable and hardworking individual, able to work independently and as part of a team · Confident and able to form relationships with stakeholders both internally and externally · Experience developing and maintaining relationships with Trade Media/Magazine Editors · Confidently demonstrates a strategic input, not just execution. · Understanding of the trade media landscape · Able to lead and take ownership of projects or campaigns from a media relations perspective · Proven experience to confidently develop, coordinate and execute a cross-channel communications plan · Self-motivated and enthusiastic to continuously improve knowledge and skills · Experience with crisis management and recovery experience as well as knowledge or managing reputational risk issues · Experience working within the construction/electrical industry · Proactive in finding new stories to support the business and brand development Click here to apply Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time ongoing temporary contract. Culture and Environment You’ll be part of a warm, supportive, and fast paced workplace that fosters a friendly and welcoming atmosphere. The modern, open-plan office provides a bright, engaging setting that encourages collaboration and open communication. In addition, you’ll benefit from a hybrid working model, giving you flexibility while still staying connected to the team and enjoying its shared energy and support. Personality If you are confident, professional and polished this role is a great opportunity for you. Reward · Strong potential for the role to become permanent · Hybrid working · Accrued holiday · Free onsite parking · A warm, supportive and collaborative team environment Job Role: · Responding to customer calls and emails in a friendly, helpful manner · Understanding customer needs and offering suitable solutions · Following company policies and procedures · Managing customer accounts, including upselling and retention opportunities · Handling difficult enquiries professionally · Staying up to date with products, systems, and processes to provide accurate information Skills and experience: · Must be able to pass Credit and DBS check · Experience in customer services or similar role · Excellent written and verbal communication · High attention to detail and strong organisational skills Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.