Outbound Customer Service Advisor – Tamworth - £23,809.50 per annum OTE £33,000

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Agent on a full-time permanent basis

Culture and Environment

Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it.

Personality

Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard and it will pay off. Creating a positive first impression is essential and wanting to do a good job. Experience In a telephone-based customer service role is required. If this personality resonates with you, get in touch as this could be the next career step in your journey.

Reward

• Monthly commission average £1,000 per month

• Full training provided

• 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm)

• Gifted birthday holiday day

• Free parking

• Full office-based

• Buy and sell up to 5 extra days holiday

• 20 days holiday plus bank holidays

• Up to 2 paid volunteering days a year

• Death in service benefit x2 annual salary

• Health and medical support

• Discounted gym memberships

• Fruit delivered daily to the office

Job Role:

• Making calls to business customers to discuss outstanding debt

• Collecting debt on behalf of organisations

• Sending emails and correspondence

• Building customer rapport

• Updating and maintaining the database

Skills and experience:

• Must have GCSEs 5 and above in Maths and English

• Excellent communication and negotiation skills

• Ability to listen to customers to understand and provide the right outcome

• Excellent attention to detail and organisational skills

• Confident and effective time management

• Good problem-solving, communication, and organisational skills

• Balance empathy with assertiveness

• Tenacious and able to remain calm under pressure/during stressful conversations

• Possess a positive attitude and enthusiasm

• Maintain professionalism in all aspects of communication

• Self-driven and motivated

• Ability to interact within a team and thrive in a team environment

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.