x4 Temp to Perm Customer Service Advisors – Coventry - £12.82/hr

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Customer Support Executive on a full-time temporary basis

Culture and Environment

You will be working in a friendly and welcoming workplace that’s warm, supportive, and fast-paced.

Personality

We are seeking a proactive communicator who thrives in a fast-paced environment, confidently building rapport with customers and colleagues while staying calm under pressure. Someone who enjoys solving problems, takes initiative, adapts quickly, and brings a positive, team-focused mindset to every interaction.

Reward

• Monday to Friday 8:30 – 5:00pm

• Immediate start

• Hybrid working

• Accrued holiday

• Free parking

• A supportive and collaborative team environment

Job Role:

• Providing exceptional telephone customer service

• Understanding customer requirements and providing suitable solutions

• Managing customer requests including handling complex queries

• Using initiative to identify effective solutions and escalating issues where necessary

• Providing tailored responses and monitoring potential dissatisfaction

• Maintaining comprehensive knowledge of products, processes, systems, and compliance requirements

• Acting on customer feedback to identify service improvements

• Contributing to new initiatives that enhance revenue, efficiency, and customer satisfaction

• Building and maintaining relationships with customers and internal departments

• Working proactively to increase renewal opportunities

• Presenting quotations and identifying upselling opportunities

• Undertaking training to maintain awareness of regulatory and compliance

Skills and experience:

• Experience in customer services

• Excellent written and verbal communication skills

• Strong numerical and analytical ability with high attention to detail

• Basic proficiency in Excel is advantageous

• Ability to prioritise, multitask and use own initiative

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.