Data Administrator– Birmingham - £13.00 p/h

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Data Administrator on a full-time temporary to permanent basis.

Culture and Environment

Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.

Personality

Are you passionate about data and are you numerically minded, We’re currently seeking a Data Administrator to plan and execute live data for the Contact Centre team.

In this critical role, you’ll be responsible for monitoring and optimizing staffing levels and schedule adherence to ensure our customers receive the exceptional service they deserve. You’ll collaborate closely with frontline teams, making real-time decisions and adjustments to support business needs in a fast-paced, ever-changing environment.

If you thrive in a collaborative setting, enjoy solving problems in real-time, and are committed to helping teams succeed, we want to hear from you!

Reward

• £13.00 p/h

• Monday to Friday 8:00am – 4:00pm or 9:00am – 5:00pm

• Fully office based

• Immaculate contemporary working space

• Onsite restaurant with multiple cuisine to choose from

Job Role:

• Monitoring real-time adherence to schedules, making quick decisions to balance resources according to call volumes and service levels

• Reviewing and monitoring performance and responding to fluctuations by making adjustments in real time

• Communicating real-time updates to team leaders and management

• Ensuring adherence to service level agreements through live monitoring

• Generating and sharing performance updates

• Producing daily, weekly and monthly reports on key performance metrics, including service levels, call volumes, agent productivity, and schedule adherence

• Creating and optimising employee schedules to ensure effective coverage and compliance with business requirements

• Working alongside Team Leader to ensure optimal shift distribution, break allocation and vacation schedules

• Assisting in maintaining and updating WFM software with schedule changes and real-time adjustments

Skills and experience:

• Analytically and numerically mined

• Good interpersonal skills and positive attitude

• High attention to detail with strong organisation and time management abilities

• Able to review and interpret data and make recommendations to drive business performance

• Exceptional communication and collaboration skills

• Able to work independently in a team-oriented and fast-paced environment with a passion to deliver exceptional service to customers

• Adaptable, high-energy levels and desire to help others

• Proficient in Microsoft Excel

Click here to apply 

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.