Claims Manager - Tamworth

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Team Manager on a full-time permanent basis

Culture and Environment

Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment.

They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.

Personality

We’re looking for a confident, people-focused Team Manager who leads from the front and thrives on delivering through others. You’ll play a key role in creating a positive, supportive culture where your team feels motivated, valued, and empowered to perform at their best.

If you enjoy being at the heart of a busy operation keeping things running smoothly, developing your team this could be a great fit for you.

Reward

·        Competitive salary

·        Monday to Friday 8.30am -5pm

·        28 days holiday

·        Quarterly bonus

·        Annual Pay Review

·        Company pension plan

·        Life Insurance

·        Medical Cash Plan

·        Employee Assistance Programme

·        Induction and E- learning

·        Annual Flu Vaccination

·        Eye Test

Job Role:

·        Leading, motivating, and developing a team of Claims Advisors, creating a supportive and high-performing team culture

·        Driving team performance to consistently meet and exceed KPIs through effective workload management, clear direction, and regular performance reviews

·        Acting as the first point of escalation for complex or high-risk claims, providing guidance and ensuring timely, customer-focused resolutions

·        Managing individual and team performance, including conducting regular 1:1s, setting objectives, and addressing underperformance with structured improvement plans

·        Coaching and mentoring team members to improve quality, accuracy, and SLA adherence, supporting both individual growth and overall team capability

·        Overseeing day-to-day operational activity, ensuring claims are handled efficiently, accurately, and in line with company standards

·        Supporting the delivery of training and ongoing upskilling within the team, working closely with Learning & Development to drive continuous improvement

·        Managing complaints and escalations, ensuring clear, thorough investigations and timely, professional responses

·        Monitoring data quality and performance metrics, identifying trends or issues and implementing corrective actions to improve outcomes

·        Providing hands-on support to senior leadership, contributing to operational improvements and team success

Skills and experience

·        Previous experience working in a Team Manager role across claims or insurance sector preferred

·        Strong operational coordination experience

·        Hands-on experience with complaints handling

·        Proven people management or team leadership experience

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.