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X5 Temporary Customer Service Advisors – Birmingham- £12.00 p/h

Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham.  This is a great opportunity for someone with a passion for customer service, this temporary contract is for a 12 months and is highly likely to become permanent.

 

Summary

You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance


Duties & Responsibilities

  • Resolving customer queries via phone and email

  • Ensuring all customer accounts are updated correctly

  • Escalating queries within accordance to business procedures

  • Identifying any issues or risks with customer information

  • Adhering to KPI’s individually and as part of a team

  • Participating in projects to drive excellence within the team


Skills and experience

  • Able to work independently in a team-oriented, fast-paced environment with a passion to deliver exceptional service to customers

  • Strong interpersonal skills, able to work within a team

  • Excellent written and verbal communication skills

  • Experience in delivery of customer service


Package and benefits

  • £12.00 per hour

  • 37.5 hours Monday - Friday, weekly shifts 8am – 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferred

  • Hybrid working, 3 days in the office 2 days in the office 

  • Accrued holiday

  • Free on-site gym membership

  • Free parking

  • State of the art, modern working environment

  • Opportunity of a permanent contract

 


Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. 

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