X2 Customer Service Advisor – Coventry – £12.82/hr

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time ongoing temporary contract.

Culture and Environment

You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged. Alongside this, you’ll have the opportunity to work within a hybrid model, offering flexibility while still benefiting from the support, energy, and connection of the wider team.

Personality

You will be working in a friendly and welcoming workplace that’s warm, supportive, and fast-paced. If you are confident, professional and polished this role is a great opportunity for you.

Reward

• Strong potential for the role to become permanent

• Hybrid working

• Accrued holiday

• Free onsite parking

• A warm, supportive and collaborative team environment

Job Role:

• Answering customer calls and emails, providing a friendly, helpful service and meeting team targets

• Understanding what customers need and offering the right solutions, following company policies and processes

• Managing the end of agreements and identifying any upselling and retention opportunities

• Dealing with complaints or difficult enquiries professionally

• Keeping up to date with company products, systems, and procedures to give accurate information and stay compliant

Skills and experience:

• Must be able to pass Credit and DBS check

• Experience in customer services or similar role

• Excellent written and verbal communication

• High attention to detail and strong organisational skills

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.