Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham City Centre. This is an excellent opportunity to join an established business in a thriving fast-paced environment as a Customer Service Advisor on a 6-9. This role offers hybrid working following completion of a thorough training programme.
Culture and Environment
A welcoming, vibrant and caring culture, with an exceptionally supportive group of individuals within the department. Full of energy, fun and regular incentives to ensure a happy and motivating place to work. The work place is a modern and contemporary space with a light and open plan setting, creating an impressive place to work.
Personality
We are looking for Confident, friendly and professional, individuals who take pride in their work and naturally go above and beyond with a genuine passion for gaining customer and job satisfaction. If you are looking for a role and want that motivating excited feeling every morning to get up and go to work, then this role is THE ONE for you!
Reward
35 hours, Monday to Friday, 9am- 5pm
25 days holiday, plus bank holiday
Contributory pension
Discounted insurance policies
Buy and sell up to 5 days annual leave
247 employee assistant programme
Discounted gym membership
Cycle to work scheme
Free eye test
Private GP clinic
Annual bonus scheme
Hybrid working Laptop included
Fun Office Days
Incentives and Department Quizzes
Duties & Responsibilities
Delivering outstanding customer service
Maintaining accurate customer records in line with policies and procedures
Managing customers' queries and transactions, ensuring the customer is fully aware of all information
Responding to customer enquiries and requests received through a wide range of channels including telephone, email, mail, live chat and social media
Liaising with areas of the business in order to complete customer requests to the high standards required and within agreed company processes and SLAs
Following the complaints management framework according to company policies
Skills and experience
Previous experience in a customer service role, call centre, retail or hospitality
Excellent range and use of communicating skills
Excellent customer service skills
Take ownership of work
Excellent attention to detail
Developing and maintain working relationships
Although not essential, Investment experience is desirable
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Comments