Technical Technician – Birmingham - £24,000 - £26,000

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Technical Technician on a full-time permanent basis

Culture and Environment

Our client is a small but highly successful and vibrant company, working with a diverse range of clients within their sector. The office environment is open-plan and collaborative, with a leadership team that is both encouraging and supportive. The business has ambitious growth plans and a strong focus on teamwork and innovation.

Personality

We are seeking a motivated individual with a passion for technology and a strong commitment to customer service. If you have a technical attitude with the ability to troubleshoot technical issues effectively, this could be the opportunity for you!

Reward

• 9am – 5pm – Monday to Friday

• 20 days holiday + bank holidays

• Company pension

• Office-based role with opportunities for on-site customer interaction

• Opportunities for training and professional development

• A supportive and collaborative work environment

• Company vehicle may be available for travel to client sites

Job Role:

Customer Support:

• Providing technical support via phone and email

• Troubleshooting technical issues related to systems, including hardware, software, and connectivity

• Logging and tracking support requests, ensuring timely resolution and customer satisfaction

• Escalating complex issues to senior technical staff as needed

Project Development:

• Assisting in the installation and configuration of systems at client locations

• Ensuring projects are completed on time and within budget, adhering to quality standards

• Providing on-site training on the use of new systems

• Collaborating with project managers to coordinate deployment schedules and logistics

Warehouse Operations:

• Managing inventory of equipment and related accessories

• Receiving, inspecting, and storing incoming shipments

• Preparing and packing equipment for project deployments and customer orders

• Maintaining a clean and organised warehouse environment

• Conducting regular stock checks and report discrepancies

  
  

Skills and experience:

• Excellent customer service and communication skills

• Strong organisational and time-management skills

• Ability to work independently and as part of a team

• Physical ability to lift and move equipment within the warehouse and on-site

• Valid UK driving license (essential)

• Previous experience in a similar role (customer support, field service, warehouse operations) is a plus

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.