Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Export Co-Ordinator on a full-time permanent basis
Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. This is a fantastic opportunity to progress a career and grow with a well-established organisation who have an organic and encouraging approach to all of their employee's success.
The workspace is modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.
Personality
This client is looking for a candidate that is approachable, personable with excellent customer service skills. They must have export experience as well as the ability to work in a fast-paced environment, adapting to changes.
Reward
Monday to Friday (9-5)
Training provided
23 days holiday plus an option to buy or sell up to 5 extra days per year
Free parking
Competitive contributory pension scheme
Health cash plan
Share save scheme
Discounts on products and services
Job Role
Be responsible for the co-ordination of exporting customer orders worldwide
Preparing international shipping documents
Processing customer orders and credits using Sage
Monitor customer back orders, forward orders and call off orders
Ensure all orders are promptly put through to the warehouse and despatched
Maintain and log all shipments in the Export Shipping Summary and follow up with customers, freight forwarders and Senior Export Coordinator on any issues
Obtain and file all export documentation from point of shipping
Responding to all queries in relation to part numbers and technical information (supported by technical department)
Liaise with other departments
Update and liaise with the warehouse regarding order picking, order changes and special requests, escalating any issues to the Senior manager
Help support Middle East with their processes and training and escalate any issues where required
Support and assist the Middle East General Manager and all Sales Managers where required, including preparing quotes, consolidating and arranging goods movements to the shows/exhibitions and processing sample orders
Monitor and report on all export stock, co-ordinate stock movements between warehouses and group companies
Assist Middle East team with stock management between UK and Middle East Warehouses and process any stock adjustments when requested
Process Middle East purchase orders when ordering direct from the factory, when requested
Oversee any mailshots or promotional activity for Export to action
Monitor Export customer Mis-Picks as well as inter-company Mis-Picks and escalate any issues to senior management
Work with all other departments and group companies to ensure all Export Administration function is completed efficiently
Trouble shoot carriage/customs/delivery issues and communicate accordingly with internal/external customers
Maintain good product knowledge
Skills and experience:
Export experience essential
Excellent customer service skills
Very strong administration/sales support skills
The ability to prioritise workload
The ability to work equally well in a team and under own supervision, demonstrating initiative and problem-solving skills
Ability to work in a fast-paced environment and to work under pressure. Also be able to adapt to change
Excellent computer skills and ability to use the full Microsoft suite of applications, particularly Excel
Previous experience with Sage, SAP or Similar CRM database
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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