Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join this expanding group as an ERP Product Expert
Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. Our client are committed to providing comprehensive training, enabling you to become an adept user and teacher of newly implemented platforms, equipping you with the knowledge to train others effectively.
The workspace is a modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.
Personality
We are looking for a proactive learner, a strategic thinker who can not only adapt to but also anticipate the needs of a dynamic business environment. Your role will be a cornerstone in the evolution of the business processes, ensuring that the systems support business growth and efficiency objectives.
Package and benefits
Permanent, Monday to Friday
23 days holiday, increasing with the length of service
Free parking
Pension scheme
Employee bonus scheme
Paycare
Employee assistance programme
Duties & Responsibilities
System implementation and configuration, supporting the rollout of ERP systems
Working alongside the project team to customise platforms
Designing and delivering training programs for end users, to maximize the potential of the ERP systems
Providing ongoing support and refresher training as needed
Become the go-to advisor within the organisation for all matters related to ERP systems
Maintaining a collaborative environment by soliciting and synthesising feedback from all system users
Initiating and guiding discussions to identify potential enhancements and leading cross-functional efforts to implement system improvements
Regularly updating knowledge through industry research, webinars, and participation in relevant forums and conferences
Producing and updating user-friendly materials, including user guides, SOPs, and quick-reference sheets
Providing troubleshooting support, quickly addressing and resolving issues
Documenting system configurations, changes, and processes
Acting as the primary liaison between our internal teams and external vendors or consultants
Ensuring that the ERP systems integrate seamlessly with other in-house systems and third-party applications
Establishing and monitoring key performance indicators (KPIs) for system usage and efficiency
Generating regular reports
Skills and experience
A Driving Licence is essential
Willingness to travel as needed for system implementation and support
Excellent written procedure and documentation standards
Organisational and time-management skills
Experience in ERP platforms
Experience in leading training room sessions and environments
Quick learner who can learn new technologies
Excellent diagnostic and problem-solving skills
Excellent written and verbal communication
A basic understanding of security and data privacy principles
Knowledge and experience of Microsoft Office 365
Technical expertise in integrating ERP with other IT systems
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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