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Customer Service Executive - £22,500 - Tamworth

Updated: Jan 16

Oakley Recruitment is working in partnership with an organisation based in Tamworth. This is an excellent opportunity to join an expanding team as a Collections Customer Service Executive.


Summary

You will be collecting primarily overdue lease hire contracts, but also Hire Purchase agreements, both consumer and business-to-business.


Duties & Responsibilities

  • Telephoning customers who are in arrears with a view to making a one-call resolution

  • Taking payments over the telephone

  • Dealing with inbound calls regarding overdue accounts

  • Dealing with inbound general customer service queries regarding existing agreements

  • Issuing copy invoices, statements and any other paperwork as and where applicable


Skills and experience

  • An Excellent telephone manner is required.

  • Degree level educated

  • Good team player

  • Able to work well under pressure

  • Knowledge of the appropriate legislative and FCA requirements required by the role

  • Previous debt collection experience

  • Confident, polite, articulate and well presented


Package and benefits

  • 37.5 hours per week, Monday -Thursday 9am-5:30pm, Friday 9am-5pm

  • £150 per month bonus

  • Gifted birthday holiday day

  • Free parking

  • Excellent onboarding


Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

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