Customer Service Advisor - Tamworth - £25,000
- Oakley Recruitment
- Mar 26
- 3 min read
Updated: Apr 9
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis
Culture and Environment
Become part of a vibrant, supportive team in an engaging, collaborative environment. Our client is committed to your growth, offering thorough training to equip you with the skills and knowledge needed to thrive in your new role. The workplace boasts a modern, innovative design with a striking interior that creates a truly impressive atmosphere. Fostering a collaborative, growth-oriented team culture.
Personality
This candidate will work within the Customer Service Team, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers. You will be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time.
Package and benefits
Monday to Friday – 9:30am – 5:30pm
Pension
3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
Healthcare
All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
On completion of the 6-month probationary period, healthcare cash plan is available
Holiday Entitlement
23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH.
After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.
Life Assurance
2x annual salary
Free onsite parking
Incredible core company values
Job Role:
Overseeing assigned accounts, offering full support to customers and External Sales Managers
Taking inbound calls and dealing with all enquiries from customers/ the external sales team (ASM’S)
Processing internet orders and email orders using Sage and in house system
Filling all paperwork on to our in-house archive system
Processing product sample requests
Preparing quotes and lighting schemes
Monitoring customer back orders, forward orders and call off orders
Maintaining customer information accurately on the database
Providing information on part numbers and proving information on part numbers basic technical feedback
Maintaining good product knowledge (training will be provided)
Setting up customers for online ordering
Administration support for Area Sales Managers
Dealing with carriers, chasing deliveries and obtaining POD’s
Making Key account outbound courtesy calls
Updating excel spreadsheet key account data for management reports
Logging and processing warehouse discrepancies
Answering reception switchboard overflow for the head office companies
Skills and experience:
Ability to deal with difficult customers always remaining calm and professional
Have the initiative to find a resolution to any problems that may arise
Work equally well in a team as well as being able manage their own workload and effectively manage their own time
Be accurate and efficient at all times
Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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