Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Customer Service Advisor on a full-time 18 months FTC.
Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. This is a fantastic opportunity to progress a career and grow with a well-established organisation who have an organic and encouraging approach to all of their employee's success.
The workspace is modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.
Personality
The client is seeking a personable and approachable candidate with excellent customer service skills and initiative to find a resolution to any problems that may arise. The candidate should be able to work well in a team as well as being able manage their own workload and effectively manage their own time.
Reward
Monday to Friday, 9:30-5:30
Training provided
23 days holiday plus an option to buy or sell up to 5 extra days per year
Free parking
Competitive contributory pension scheme
Health cash plan
Share save scheme
Discounts on products and services
Job Role
Taking inbound calls and dealing with all enquiries
Updating database for each call
Processing internet and email orders using Sage
Filling all paperwork
Processing product sample requests
Preparing quotes
Preparing lighting schemes
Monitor customer back orders, forward orders and call off orders
Maintain customer information
Providing information on part numbers
Maintain good product knowledge (training will be provided)
Setting up customers for online ordering
Administration support for Area Sales Managers
Dealing with the carriers
Key account outbound courtesy calls
Updating excel spreadsheet
Logging and processing warehouse discrepancies
Skills and experience
Be personable and approachable
Have excellent customer service skills, offering the best personal service at all time
Be able to deal with difficult customers always remaining calm and professional
Have the initiative to find a resolution to any problems that may arise
Work equally well in a team as well as being able manage their own workload
Effectively manage their own time
Be accurate and efficient at all times
Have basic knowledge of Word, outlook, Excel and Sage would be beneficial
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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