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Customer Service Advisor – £23,000 to £24,000 - Tamworth

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Tamworth. This is an excellent opportunity to join an established business as Customer Service Advisor on a full-time permanent basis.



You will be providing excellent service and supporting the day-to-day running of the department.


Duties & Responsibilities   

  • Dealing with all enquiries from customers and the external sales team

  • Dealing with and responding to all email enquiries

  • Processing internet and email orders using Sage and our in-house systems

  • Filing all paperwork onto the archive system

  • Processing sample requests and internal picks

  • Preparing and sending quotes

  • Liaising with other departments to arrange rework of bespoke stock

  • Setting up customers for online ordering

  • Overseeing forward orders, call-offs and projects for customers

  • Monitoring customer’s orders and deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts

  • Answering Switchboard overflow


Skills and experience

  • Experience in a similar, customer-facing role

  • Excellent customer service skills, offering the best personal service at all times

  • Be personable and approachable

  • Ability to deal with difficult customers always remaining calm and professional

  • Have the initiative to find a resolution to any problems that may arise

  • Ability to work as well in a team and individually

  • Be accurate and efficient at all times 

  • Basic knowledge of Word, Outlook, Excel and Sage


Package and benefits

  • 9am to 5pm or 9.30am to 5.30pm

  • Full training provided

  • 25 days holiday plus an option to buy or sell up to 5 extra days per year

  • Free parking

  • Competitive contributory pension scheme

  • Health cash plan

  • Share save scheme

  • Discounts on products and services


Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. 




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