Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham that is offering hybrid working. This is an excellent opportunity to join a thriving fast-paced environment as a Customer Service Advisor for initially 6 Months
Culture and Environment
Our client's culture is vibrant and driven. The behaviours of the team are supportive and respectful and they consistently support each other. They offer hybrid working to ensure that their team have a good work/life balance.
Personality
Self-drive and the ability to motivate and support others is essential to be successful in this role, paired with the ability to work well on your own initiative
Reward
35 hours, Monday to Friday – 9am -6pm on a rota basis
Hybrid working
Accrued holiday
Hybrid working
Duties & Responsibilities
Proactively contacting customers
Hitting all key performance indicators for quality of call
Providing accurate statistical information
Ensuring that all information is updated on the relevant
Developing and maintaining good working relationships across the business
Completing the appropriate administration tasks and updating records
Identifying and creating an opportunity for cross-sells
Skills and experience
Previous customer service experience
Outgoing and confident
Comfortable with negotiating and overcoming objections
Excellent customer service and communication skills
Target driven and organised
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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