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Customer Service Administrator – Tamworth £22,000 – £23,500

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Tamworth. This is an excellent opportunity to join an established business as a Customer Service Administrator on a full-time permanent basis.

 

Summary

You will be offering full administration support and cover in a fast paced environment to the  Customer Service Advisors, assisting the Senior Administrator and supporting the wider Customer Service Department. This is a fantastic opportunity for someone with 1-2 years’ experience in a similar role and looking for the next step in building their career.

 

Duties & Responsibilities

  • Point of contact for the warehouse to help with any queries/amendments/reporting

  • Arranging and completing relevant courier information for Irish returns 

  • Supporting the Senior Administrator with the distribution of all email enquiries and allocation of stock

  • Processing sample requests, quality replacement orders, marketing works orders and internal picks across group companies

  • Dealing with the carriers, chasing deliveries, obtaining PODs, raising claims that may arise as a result of a failed delivery

  • Dealing with more detailed order/ product enquiries from our customers, the external sales team and the general public as overflow/cover

  • Analysing reports – helping collate statistical information for board meetings  

Skills and experience

  • Experience of Customer Service Administration functions

  • Personable, professional, flexible and adaptable

  • Ability to work equally well in a team as well as being able to manage your own workload and effectively manage your own time

  • Be accurate and efficient at all times

  • Ability to use initiative to support wherever it is needed in this very busy team

  • Have good knowledge of Word, Outlook, Excel and Sage

 

Package and benefits

  • 25 days holiday plus an option to buy or sell up to 5 extra days per year

  • Free parking

  • Competitive contributory pension scheme

  • Health cash plan

  • Share save scheme

  • Discounts on products and services

 


Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. 

 

 

 

 

 

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