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Customer Service Administrator – £24,000 - £25,000 - Tamworth

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Tamworth. This is an excellent opportunity to join an established business as Customer Service Administrator on a full-time permanent basis.

 

Culture and Environment

You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. Our client are committed to providing comprehensive training, equipping you with the knowledge and knowhow to thrive and achieve in your new role.

The workspace is a modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.


Personality

The ideal candidate should be personable and professional. They will be efficient, accurate and show initiative. You will be undertaking general administration duties in support of the Customer Service Team. This is a fantastic opportunity to join a fun and hardworking team with an exciting future.


Package and benefits

  • Monday to Friday, 8:30am – 4:30pm

  • Full training provided

  • 25 days holiday plus an option to buy or sell up to 5 extra days per year

  • Free parking

  • Competitive contributory pension scheme

  • Health cash plan

  • Share save scheme

  • Discounts on products and services


Duties & Responsibilities   

  • Full admin support, liaising with many departments across the business

  • Running and analysing reports

  • Tracking and reporting to relevant departments

  • Monitoring marketing back orders

  • Booking in of deliveries for key customers

  • Liaising with the warehouse regarding mispicks and short deliveries

  • Collating all mispick information

  • Arranging collection of faulty goods to support the Customer service, returns co-ordinator

  • Organising collections with carriers for returns/quality department

  • Arranging & completing relevant courier customs information

  • Monitoring and reporting on arranged collections and distribution of email enquiries

  • Overseeing carrier daily delivery reports

  • Processing customs declarations cover, sample requests, marketing ordered and internal orders across group companies

  • Processing Quality replacement orders through SAGE/Inhouse systems

  • Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims

  • Analysing reports

  • Ordering and maintaining stationery supplies

  • Scanning and validating documents on to our archive system

  • Supporting house accounts

  • Uploading and amending details on HS Codes to Government TSS portal

  • Switchboard overflow and full reception cover (greeting and booking in visitors, processing post)

  • ·Any other ad-hoc office administration duties as and when required


Skills and experience

  • Experience in a similar role desired but not essential

  • Excellent customer service skills

  • Flexible and adaptable to a varied role

  • Ability to work as well in a team and individually

  • Be accurate and efficient at all times 

  • Basic knowledge of Word, Outlook, Excel and Sage

 


Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. 





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