Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Tamworth. This is an excellent opportunity to join an established business as Customer Service Administrator on a full-time permanent basis.
Culture and Environment
You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. Our client are committed to providing comprehensive training, equipping you with the knowledge and knowhow to thrive and achieve in your new role.
The workspace is a modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.
Personality
The ideal candidate should be personable and professional. They will be efficient, accurate and show initiative. You will be undertaking general administration duties in support of the Customer Service Team. This is a fantastic opportunity to join a fun and hardworking team with an exciting future.
Package and benefits
Monday to Friday, 8:30am – 4:30pm
Full training provided
25 days holiday plus an option to buy or sell up to 5 extra days per year
Free parking
Competitive contributory pension scheme
Health cash plan
Share save scheme
Discounts on products and services
Duties & Responsibilities
Full admin support, liaising with many departments across the business
Running and analysing reports
Tracking and reporting to relevant departments
Monitoring marketing back orders
Booking in of deliveries for key customers
Liaising with the warehouse regarding mispicks and short deliveries
Collating all mispick information
Arranging collection of faulty goods to support the Customer service, returns co-ordinator
Organising collections with carriers for returns/quality department
Arranging & completing relevant courier customs information
Monitoring and reporting on arranged collections and distribution of email enquiries
Overseeing carrier daily delivery reports
Processing customs declarations cover, sample requests, marketing ordered and internal orders across group companies
Processing Quality replacement orders through SAGE/Inhouse systems
Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims
Analysing reports
Ordering and maintaining stationery supplies
Scanning and validating documents on to our archive system
Supporting house accounts
Uploading and amending details on HS Codes to Government TSS portal
Switchboard overflow and full reception cover (greeting and booking in visitors, processing post)
·Any other ad-hoc office administration duties as and when required
Skills and experience
Experience in a similar role desired but not essential
Excellent customer service skills
Flexible and adaptable to a varied role
Ability to work as well in a team and individually
Be accurate and efficient at all times
Basic knowledge of Word, Outlook, Excel and Sage
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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