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Customer Operations Assistant - £27,000 - £29,000 - Walsall

Updated: Mar 14

Oakley Recruitment is working in partnership with a leading organisation based in Walsall. This is an excellent opportunity to join a team as a Customer Operations Assistant on a full-time permanent basis.

Culture and Environment

Our clients culture has a family feel, everyone works incredibly hard and together as a team in a very welcoming and supportive environment. The space has a relaxed feel to the place and you instantly feel welcomed.


You will need to be able to work in a reactive and fast paced environment with a passion for customer first, someone who is able to build rapport and build relationships with ease, a warm, friendly and approachable manner.


  • £27k to £29k

  • 45 hours per week; 7.30am-5pm, 8am-5.30pm, 7am-4.30pm

  • 28 days holiday including bank holidays

  • Pension scheme

Job Role

  • Managing the client's journey from inquiry to completion

  • Reaching out to existing clients, promoting services to increase turnover

  • Understanding client needs, providing professional advice and generating quotes

  • Following up on quotes and managing objections from potential clients

  • Creating and sending invoices based on quotes and client orders

  • Coordinating warehouse activities, including booking out, dispatch requests, and ordering materials

  • Planning and overseeing on-site resources and schedules

  • Arranging transportation from the fleet and ordering additional where required

  • Assisting team members with their workloads when necessary

Skills and experience

  • Sales, customer service and operations experience is essential

  • Ability to build and maintain client relationships

  • Strong and confident communication skills

  • Ability to work under pressure and to meet deadlines

  • Strong numerical, literacy and spoken skills

  • Competent IT skills

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. 


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