Complaints Advisor – Birmingham - £13.00 p/h

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Complaints Advisor on a full-time temporary to permanent basis

Culture and Environment

Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space

Personality

Our client is looking for a self-directed, detail-oriented individual with a positive attitude, and driven. You will be able to work independently and, in a team-oriented, fast paced environment with a passion to deliver exceptional service to customers.

Reward

• 37.5 hours Monday - Friday, weekly shifts 8am – 4pm, 9am - 5pm, 10am - 6pm and 12pm - 8pm

• Hybrid working, 3 days in the office 2 days at home

• Accrued holiday

• Fully office based

• Immaculate contemporary working space

• Onsite restaurant with multiple cuisine to choose from

Job Role:

• Ensuring complaints are recorded, investigated and resolved accurately

• Carrying out full review of all aspects of customer concerns in line with company policy

• Updating customers regarding investigations

• Liaising with internal departments to gather information and identify opportunities for continuous improvement

• Articulating well considered judgement calls balancing both customer/business risk to senior colleagues

• Making prompt and practical business decision, taking responsibility for outcomes

• Responding to escalated customer issues in accordance with agreed procedures

• Documenting all service efforts for each assigned account interaction in accordance with established procedures and compliance policies

Skills and experience:

• Experience of complaints handling within a customer service department 

• Fantastic empathy skills

• Good interpersonal and objection handling skills

• Excellent written and oral communication

• Adaptability to the audience and message to be delivered

• Strong time management skills, ability to manage work with varying priorities

• Strong team player

• Attention to detail

• Ability to connect with people

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.