Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham that is offering hybrid working. This is an excellent opportunity to join a thriving fast-paced environment as Relationship Co-ordinator
Summary
As part of the bustling and dynamic Relationship Contact Centre team, you'll thrive on delivering exceptional customer service and enjoy engaging with customers over the phone. This role is ideal for someone who is passionate about building strong relationships and excels in a fast-paced environment. In addition to customer service, you'll handle a variety of administrative tasks, providing a well-rounded experience. Plus, the role offers the flexibility of hybrid working, giving you the best of both worlds—remote and office-based work.
Culture and Environment
Our client's culture is dynamic and full of energy, where the team’s passion for the customer journey is at the heart of everything they do. They thrive on achieving both personal and professional goals, always pushing for excellence. With a strong sense of camaraderie, the team is supportive, respectful, and dedicated to uplifting each other. Regular team incentives and social events keep the atmosphere fun and engaging. The work environment is a stunning, modern space with breathtaking views of the city—a place where creativity and collaboration truly flourish
Reward
OTE £28k
35 hours, Monday to Wednesday 12 pm-8 pm, Thursday 11 am-7 pm and Friday 9 am-5 pm but NO WEEKENDS!
25 days plus bank holidays – rising to 28 days with length of service
Pension scheme
Hybrid working, 4 days WFH and 1 in office, after probation
Refer a friend scheme
Flexible benefits platform
Life assurance
Free advice and discounts on products and services
Duties & Responsibilities
Contacting new and existing clients to arrange appointments for Financial Consultants
Forming and managing fantastic working partnerships with Financial Consultants, to ensure clients always receive the best advice possible.
Managing and organising Financial Consultant’s diaries
Working to individual and team targets
Processing financial consultants’ documentation ensuring this is sent accurately and to a quality standard
Updating customer database ensuring excellent levels of attention to detail
Skills and experience
Previous experience in a customer service or sales environment, call centre, retail or any other client-facing customer service role
Ability to negotiating and overcome objections
Self-motivated, results-oriented, and determined to succeed
Works well under pressure and towards targets
Proactive takes ownership and is customer-centric
Attention to detail and accuracy
Ability to build and maintain relationships
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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