Administrator– Birmingham - £13.00 p/h

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Policies and procedures Administrator on a full-time temporary to permanent basis.

Culture and Environment

Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.

Personality

Are you passionate about Policies and Procedures an analytical thinker who can implement processes for improvement.  We’re currently seeking an Administrator to identify process inefficiencies and areas of improvement for the Contact Centre team.

In this critical role, you will need to have attention to detail and be accurate to ensure our customers receive the exceptional service they deserve. You’ll collaborate closely with frontline teams.

If you thrive in a collaborative setting, enjoy solving problems, and are committed to helping teams succeed, we want to hear from you!

Reward

• £13.00 p/h

• Accrued holiday

• Monday to Friday 8:00am – 4:00pm or 9:00am – 5:00pm

• Fully office based

• Immaculate contemporary working space

• Onsite restaurant with multiple cuisine to choose from

• Temporary to permanent opportunity

Job Role:

• Identifying process inefficiencies and areas for improvement within customer support operations.

• Developing, recommending, and implementing process improvements to enhance efficiency, quality, and customer experience.

• Writing clear and comprehensive process documentation and procedures, maintaining version control for use by the broader team.

• Collaborating with cross-functional teams to ensure smooth execution, adoption, and training on new or updated processes.

• Monitoring process changes and assessing their effectiveness, making further refinements as needed.

• Utilising strong analytical and problem-solving skills to support data-driven decision making and process optimisation.

• Communicating findings, recommendations, and updates effectively to stakeholders at all levels.

• Conduct periodic audits to ensure procedures remain compliant with internal standards and policies

Skills and experience:

• Analytical Thinker

• Good interpersonal skills and positive attitude

• High attention to detail with strong organisation and time management abilities

• Exceptional communication and collaboration skills

• Able to work independently in a team-oriented and fast-paced environment with a passion to deliver exceptional service to customers

• Adaptable, high-energy levels and desire to help others

• Proficient in Microsoft Excel

Click here to apply

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.